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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Sales Associate-eCommerce/Phone

Sales Associate eComPhone

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2> Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.<h2> What Will I Do Every Day?</h2><ul><li>Set, confirm and prepare for appointments with customers so they can have a great service experience</li><li>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</li><li>Greet customers in a friendly manner when they arrive</li><li>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</li><li>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</li><li>Produce repair orders for customers, including cost and time estimates, with full transparency</li><li>Communicate frequently with technicians and parts associates to ensure timely completion of work</li><li>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</li><li>Follow up with customers to ensure satisfaction</li><li>Gain superior product knowledge to effectively help customers</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Advisor

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers.&nbsp; This role is responsible for selecting, training, coaching, developing and retaining the very best Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way. &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Leading yourself and the team in a way that supports AutoNation’s Vision and Mission</li><li>Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit</li><li>Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes</li><li>Driving the business through a high-level of involvement in the day-to-day operations</li><li>Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing</li><li>Appraising vehicles for trade</li><li>Managing all three areas of customer traffic:&nbsp; Showroom, E-Commerce, and Phones</li><li>Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory</li><li>Assisting in managing controllable expense elements for the New and Used Vehicle Departments</li><li>Analyzing the business to determine shortfalls and developing action plans to improve performance</li></ul><h2>&nbsp; How will I know if I am successful?</h2>The performance of a Sales Manager is measured by achieving:<ul><li>Targeted unit sales and gross profit</li><li>Targeted Associate retention</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Proven success in auto retail sales</li><li>Proven leadership ability to mentor and train others</li><li>Ability to set and achieve targeted goals</li><li>Ability to drive an exceptional Customer experience</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp; What are the opportunities for career growth?</h2>Our Sales Managers have a few options for career growth and development after success in&nbsp;this role.&nbsp; Opportunities may include:<ul><li>Used Vehicle Manager</li><li>- Financial Services Director</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Manager Retail

Position:&nbsp;Talent Development Manager - OperationsDepartment: Referral ManagementReports to: Director, Referral ManagementPosition Description:The Talent Development Manager – Operations is a key driver in fostering a culture of continuous improvement, learning, and growth within our healthcare organization. This role is responsible for designing, developing, implementing, and evaluating comprehensive talent programs specifically tailored for the Operations Department. These programs will align with organizational strategic goals and empower operational team members and leaders to achieve their full potential.Key focus areas include succession planning, performance management, career development, and other initiatives that support a safe and inclusive work environment where extraordinary careers thrive. The Talent Development Manager will collaborate closely with operational leaders and stakeholders to identify development needs, create innovative solutions, and ensure all programs are both impactful and accessible to frontline and leadership staff alike.Office Location:<ul><li>Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote)</li></ul>Responsibilities and Duties:<ul><li>Develop and execute talent development strategies that support operational excellence and employee engagement.</li><li>Lead performance management initiatives for the Operations Department that promote a culture of feedback, accountability, and results.</li><li>Collaborate with operational leaders to identify high-potential employees and implement succession planning frameworks.</li><li>Build career development pathways for frontline and supervisory roles, fostering internal mobility and leadership readiness.</li><li>Design and deliver targeted training programs that enhance both technical and leadership skills within the department.</li><li>Measure the effectiveness of talent initiatives through qualitative and quantitative data; make iterative improvements based on findings.</li><li>Act as a strategic partner to operations leadership, ensuring talent development efforts support operational KPIs and workforce planning goals.</li><li>Facilitate training sessions, development workshops, and one-on-one coaching to support individual and team growth.</li><li>Integrate diversity, equity, and inclusion principles into all development programs.</li><li>Manage vendor relationships, tools, or platforms used for learning and development across Operations.</li></ul>Qualifications:Required:<ul><li>Bachelor’s degree in Organizational Development, Human Resources, Business, Healthcare Administration, or a related field.</li><li>5+ years of experience in talent development, workforce development, or organizational learning.</li><li>Demonstrated success implementing development programs in operational or service-focused departments.</li><li>Strong understanding of adult learning principles and performance management methodologies.</li><li>Ability to build credibility and influence leaders across various levels of a healthcare organization.</li><li>Strong communication, facilitation, and project management skills.</li><li>Ability to travel to the Phoenix office for periodic onsite meetings.&nbsp;</li><li>Reliable internet</li></ul>Preferred:<ul><li>Experience working in healthcare or operational settings (e.g., clinical operations, support services, logistics).</li><li>Master’s degree in a related field or professional certification (e.g., CPTD, SHRM-SCP, Prosci).</li><li>Experience with LMS platforms, performance systems, or data analysis tools related to workforce development.</li></ul>Core Competencies:<ul><li>Operational Acumen</li><li>Strategic Talent Planning</li><li>Continuous Improvement Mindset</li><li>Inclusive Leadership</li><li>Coaching &amp; Development</li><li>Program Design &amp; Delivery</li><li>Data-Driven Decision-Making</li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship

tango

Talent Development Manager - Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Note: A qualification of this role is for the candidate to be fluent in English and Spanish.About the TeamIt begins with a Card Member using an American Express Card at one of our millions of Merchants around the world – the rest is up to us. The&nbsp;Network &amp; Acquirer Solutions&nbsp;team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage. NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your skillset and industry acumen while giving you the chance to drive enterprise growth and help deliver on our brand promise of trust, security and service.Product and Partner Enablement (PPE) is part of American Express Global Merchant and Network Services (GMNS). The team is primarily responsible for customer setups on American Express internal systems, establishing connectivity (iVPN, MPLS/Ethernet and other forms of connectivity) between customers and the American Express network, certification (host authorizations, submissions, product, terminal, etc.). Our main customers are merchants, processors, network issuers and acquirers. The mission of PPE is to ensure our business partners can successfully transact with the American Express Network according to American Express specifications, rules, and regulations.Role &amp; Responsibilities:PPE connectivity analysts are responsible for leading the connectivity efforts that help ensure customers can successfully connect to and complete transactions on the American Express Network. The successful candidates will be responsible for building relationships with internal and external customers, managing connectivity projects (this included supporting network connectivity, facilitating the implementation of customers and solutions in production that enable card acceptance), and representing PPE in a professional manner to all customers (internal and external).Qualifications:&nbsp;<ul><li>Must be fluent in English and Spanish</li><li>Ability to build effective relationships with stakeholders and collaborate with various business units.</li><li>Knowledge of connectivity (IPs, iVPN, MPLS/Ethernet).</li><li>Possess excellent customer service skills.</li><li>Effective communication skills (both verbal and written).</li><li>Exceptional project management skills, including the ability to successfully manage 20-30 projects simultaneously.</li><li>Excellent problem-solving skills.</li><li>Ability to translate technical details to non-technical business partners.</li><li>Strong attention to detail.</li><li>Ability to effectively manage escalations.</li><li>Ability to effectively prioritize and manage the completion of tasks.</li><li>Strong will to win and able to work as part of a team.</li><li>Strong work ethic with a fun and positive attitude.</li></ul>Additional Qualifications:<ul><li>Knowledge of the payments industry and emerging technology preferred.</li><li>Familiarity with authorization, financial, and non-financial message file formats desired.</li><li>Familiarity with the American Express payment platforms and processes a plus.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Associate-Digital Product Operations (Bilingual Spanish)

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Manage, write, and track all Reconditioning, PDI, and Inventory Recall’s. Responsible for communication, work allocation, supervision and training of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The incumbent is responsible for efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New / Used vehicles. Supporting and achieving the AutoNation four day turn around target. The RPR goals are to produce: - Increased Used Vehicle Gross and average monthly sales, by providing high quality, front line ready vehicles ready to be placed on-line. - Increased After-Sales Internal Gross managing the Recall, Reconditioning and PDI process.<h2>What are the day-to-day responsibilities?</h2><ul><li>Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles.</li><li>Participate in service and sales team meetings to provide updates on prior day performance.</li><li>In conjunction with Service Director/ Manager the incumbent will maintain a schedule of Reconditioning / PDI Service Technician and Porter absences for training, vacation or personal reasons to assure a proper staffing to meet work demands.</li><li>Identify all store inventory with open recalls, schedule and complete when parts are available.</li><li>Liaise with parts / service team for timely recall completion. For non-brand products, the incumbent will liaise with other company stores selling the brand or non-company stores for recall completion.</li><li>Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon to identify the type of Inspection / Certification which shall be performed and what is required to bring vehicle up to the AutoNation Appearance Standards. .</li><li>Create a comprehensive estimate based on their inspection and technician findings. The estimate must include contains specific work required, total cost and timing prior to work being performed.</li><li>Communicate via RPR Compass (when available) &nbsp;to get approval for additional work when needed.</li><li>All repairs shall be on single repair order and closed by next business day of work completion.</li><li>Manage all Reconditioning within After-Sales Compass RPR system, utilizing all functions which will maintain a status of all vehicles.</li><li>Insure best parts options and correct price is used for all recon work. Insure the correct labor time and sale amount are used based on an approved labor time guide.</li><li>Insure each CPO criteria is fulfilled, consistent with OEM and AN Standards. &nbsp;&nbsp;</li><li>Manage the Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices.</li><li>Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers and suppliers.</li><li>Adhere to all company policies, procedures and safety standards.</li></ul><h2>&nbsp; What are the requirements for this job</h2><ul><li>Must meet company’s requirements for employment.</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record.</li><li>Ability to drive manual transmission vehicles.</li><li>Professional appearance.</li><li>Demonstrated customer service skills.</li><li>Previous industry knowledge preferred.</li><li>High school diploma or the equivalent.</li><li>Ability to read and comprehend written instructions and information.</li><li>Production related experience preferred.</li><li>ASE certification preferred.</li><li>Excellent written, oral and interpersonal communication skills.</li></ul><h2>Physical Requirements</h2><ul><li>Exposure to inclement weather.</li><li>Ability to operate an automobile.</li><li>Prolonged periods of standing, stooping and bending.</li></ul>The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

RPR Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.Job Responsibilities:<ul><li>Monitors data center MEP equipment and systems. Perform adjustments to operating systems to ensure efficiency and reliability</li><li>Respond to equipment failures and system alarms. Stabilize and perform corrective actions to maintain 100% availability</li><li>Complete frequency-based infrastructure maintenance tasks</li><li>Monitor vendor support resources</li><li>Build detailed maintenance and repair procedures</li><li>Apply expertise and experience to analyze various data center component and system configurations to optimize performance</li><li>Examine failures for trends and contributing factors, developing and/or performing corrective actions independently</li><li>Use sophisticated data capture, monitoring and recording equipment to analyze information; make timely and effective decisions; provide recommendations to leadership; and implement solutions</li><li>Alert DCI leadership of data center operational risks</li><li>Cross-train and mentor technicians /peers in relevant skills</li><li>Able to work a four-day-on/four-day-off rotating shift schedule, which includes days, nights, weekends and holidays. Workdays are approximately 12.3 hours long. (Note: These requirements are subject to change with advance notice)</li></ul>Minimum Qualifications:<ul><li>3+ years of experience in Tier III-IV data center (or equivalent) environments working with electrical and mechanical plant operations.</li><li>Experience operating the following systems: engine generators, chilled water production, HVAC, UPS, electrical distribution, static and automatic transfer switches, underground diesel and water storage, fire detection and suppression</li><li>Experience with Microsoft Office and similar business applications.</li></ul>Preferred Qualifications:<ul><li>AAS, vocational, trade school education, certification and/or equivalent experience in associated infrastructure, e.g. electrical, electronics, mechanical/HVAC, data processing hardware, telecommunications and/or networks</li><li>Clear and effective oral and written communications</li><li>Advanced knowledge of data center infrastructure and data processing-based systems and equipment, with proven analytical, problem solving and decision making skills</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate -Data Center Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking a highly organized and strategic Manager of Audit and Regulatory Coordination to join our Cyber Readiness team. This role is critical in ensuring our cybersecurity operations and incident response program functions align with internal audit requirements, external regulatory expectations, and industry best practices. The ideal candidate will serve as the primary liaison between all cyber operations teams, internal audit, compliance, and external regulators, ensuring timely and accurate responses to daily audit requests, strong communication across all stakeholders, detailed documentation management, and remediation tracking.&nbsp;Key Responsibilities:Audit &amp; Regulatory Engagement:<ul><li>Act as the central point of contact for all audit and regulatory inquiries related to cybersecurity incidents and response processes.&nbsp;</li><li>Coordinate responses to internal and external audits, regulatory exams, and third-party assessments.</li><li>Ensure timely delivery of documentation, evidence, and responses to findings or requests.</li></ul>Governance &amp; Documentation:<ul><li>Maintain and continuously improve documentation related to incident response policies, procedures, and playbooks.&nbsp;</li><li>Ensure alignment with&nbsp;global regulatory frameworks such as DORA, OSFI E-21, FFIEC, NIST CSF, and others.</li><li>Track and report on remediation efforts and control improvements stemming from audit and regulatory findings.</li></ul>Leadership &amp; Management:&nbsp;<ul><li>Help oversee and indirectly manage a small team of specialists in audit responses to fulfill daily operations and provide quality assurance support.&nbsp;</li><li>Provide leadership direction and development support for colleagues on the team and coordinate with other leaders within the Cyber Readiness team and across other cybersecurity operations groups.</li></ul>Cross-Functional Collaboration:&nbsp;<ul><li>Partner with Legal, Compliance, Risk, Privacy and Technology teams to ensure consistent messaging and alignment on regulatory matters.&nbsp;</li><li>Support the development of group management-level reporting and senior executive materials related to audit activities for incident response readiness and compliance.</li></ul>Continuous Improvement:&nbsp;<ul><li>Monitor changes in the regulatory landscape and proactively assess their impact on incident response operations.&nbsp;</li><li>Lead initiatives to enhance audit readiness and regulatory compliance posture&nbsp;</li></ul>Minimum Qualifications:&nbsp;<ul><li>Bachelor’s degree in Cybersecurity, Information Technology, Risk Management, or related field And/ OR equivalent experience.&nbsp;</li><li>5-7+ years of experience in cybersecurity, audit, compliance, or risk management within a large enterprise.&nbsp;</li><li>Strong understanding of cybersecurity incident response frameworks and regulatory requirements (e.g., DORA, OSFI, FFIEC, NYDFS, GDPR).&nbsp;</li><li>Strong familiarity with GRC tools (e.g., Archer, ServiceNow GRC).</li><li>Experience managing audits and regulatory exams in a highly regulated industry.&nbsp;</li><li>Excellent communication, project management, and stakeholder engagement skills.&nbsp;</li><li>Preferred Qualifications</li><li>Relevant domain certifications (e.g., CRISC, CRCM, CGRC, CISM) are a plus.&nbsp;</li><li>GRC-related experience in a global financial services or Fortune 100 environment.</li><li>Prior people management experience helping manage small teams (1-3 people).</li><li>Strong desire to focus on automation and using technology to automate manual auditing processes.</li><li>Ability to translate technical concepts into business language for executive audiences.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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