Position Summary
The Durable Medical Equipment (DME) Technician supports the daily operations of the DME program and collaborates with Medical Assistants in delivering patient care. While the DME Technician has a primary work location, travel to other clinic sites may be required as needed.
$5,000 sign-on bonus!
Key Duties and Responsibilities
The key duties and responsibilities of the DME Technician include, but are not limited to:
- Brace fitting and application
- Inventory and product management, including monthly inventory counts
- Clinical coordination
- Prior authorization processing
- Daily DME reporting support
- Casting and splinting assistance
- Insurance and billing coordination
- Documentation and regulatory compliance
- Patient communication and customer service
- Contributing to the development and growth of the expanding DME program
- Adhering to OSHA safety standards and HIPAA regulations
- Maintaining compliance with all company policies and procedures
- Assisting Medical Assistants with tasks including patient rooming, direct patient care, phone calls, faxing, and equipment maintenance, as applicable
- Assisting with medical supply ordering as needed
- Performing other duties as assigned
Education/Experience
- Current Medical Assistant registration or certification in Washington State required (may be obtained upon hire)
- NATA-BOC Certified with a current WA State License strongly preferred
- 1-3 years of experience using DME in a clinical setting strongly preferred; recent ATC graduates welcome
- Valid driver’s license
Desired Qualities
- Attention to detail
- Professional patient-facing demeanor
- Persistence and follow-through
- Strong communication skills
- Organizational skills
- Integrity and a compliance-oriented mindset
- Problem-solving ability
- Ability to work independently
- Self-starter mentality
- Sound judgment and discernment
Knowledge, Skills and Abilities
- Maintains strict confidentiality in all aspects of work
- Demonstrates strong computer proficiency
- Communicates effectively and clearly in written, verbal, and non-verbal forms
- Conducts professional and effective phone communications
- Responds to inquiries and requests from patients, physicians, and colleagues in a timely manner
- Educates patients, family members, and coworkers clearly and effectively
- Adapts well to changes in work volume and shifting priorities
- Remains calm and effective in emergency or unforeseen situations
- Manages multiple tasks simultaneously
- Prepares and maintains accurate records, writes reports, and responds to correspondence
- Reads, interprets, and evaluates written and verbal information for accuracy and completeness
- Applies knowledge of medical safety practices and evaluates existing safety standards
- Follows all organizational policies and procedures
- Treats all individuals with respect and professionalism
The following competencies will be developed through structured on-the-job training. Employees are expected to demonstrate proficiency in each area following the completion of their training period:
- Accurately measuring functional braces, both custom and off-the-shelf (OTS)
- Presenting bracing options to physicians and guiding patients through the selection and fitting process
- Correctly fitting off-the-shelf bracing products
- Maintaining current knowledge of bracing and DME products, technologies, and best practices
- Applying and modifying braces and DME products to meet individual patient needs
Work Environment/Physical Demands
This role regularly requires:
- Prolonged periods of standing
- Lifting up to 50 lbs
- Squatting and kneeling
- Assembling DME items
- Sitting at a computer workstation
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
JobFamily
CLINICAL_SUPPORT
PayType
Hourly
EmploymentIndicator
Full Time
HiringMinRate
23.3
HiringMaxRate
39.61