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Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. The Intern I will perform entry level professional duties of moderate difficulty providing the opportunity for professional training in various departments/locations. Perform assigned duties to acquire knowledge of methods, procedures and standards required for bachelor's degree. This position is based in Temple, TX, which will require the candidate to report and work from the office on a regular basis. Therefore, interested candidates should be within a 50-minute commute to Temple, TX. What you'll do as an Intern: <ul><li>Apply analytics to department policies, protocols, procedures, and special projects. </li><li>Conduct research and analytics on various assignments and make recommendations. </li><li>Prepare project reports, progress summaries, statistical analysis, and related data. </li><li>Analyze specific aspects of department functions and/or operational procedures. </li><li>Analyze, generate, and maintain records and other reference material necessary for departmental use. </li><li>Utilize the network, department specific software, and proprietary software to complete assignments. </li><li>Other duties may be assigned. Duties may vary depending on assigned department.</li></ul> Qualifications you'll bring as an Intern: <ul><li>Currently enrolled in a bachelor's degree program at an accredited college or university. </li><li>Proficient computer skills including Microsoft Office Suite (Word, PowerPoint, Excel, Outlook). </li><li>Strong written and verbal communication skills. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented </li><li>Organized </li><li>Problem solver </li><li>Detailed</li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Intern I - Human Resources (Summer 2026)

Take your career further with McLane! McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. Build predictive models based on business data, including data preparation, feature engineering, model selection, and model evaluation techniques and measures. Coordinate with data engineering team to scale and deploy models and their related data pipelines into production within our Azure/Databricks environment. This is a hybrid position which will require the candidate to report and work from the office three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX. Benefits you can count on: <ul><li>Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance</li><li>Paid time off begins day one.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Data Scientist: <ul><li>Perform data mining, exploration, and analysis.</li><li>Design, train, evaluate and implement machine learning algorithms and predictive models.</li><li>Work with stakeholders to identify opportunities for improving business processes and addressing current pain points, using data insights, forecasts, and analytics.</li><li>Develop and implement analytics-enabled solutions to improve business process, generate insights, and support business goals.</li><li>Develop Key Performance Indicators (KPIs), metrics, trend tracking, prediction, and forecasting models.</li><li>Evaluate and understand complex issues from business partners and recommend solutions.</li><li>Generate visualizations using tools like Tableau to provide business insights.</li><li>Work closely with team throughout all phases of projects: requirements definition, design, development, test and evaluation, demonstration, and deployment.</li><li>Perform other duties as assigned.</li></ul> Qualifications you'll bring as a Data Scientist: <ul><li>Bachelor's degree in data science, data analytics, or related field; or comparable job experience.</li><li>Two years' experience in predictive modeling and machine learning.</li><li>Proficiency in Python and SQL.</li><li>Knowledge of data science toolkits such as NumPy, Pandas and MatLab.</li><li>Experience with Azure and Databricks platforms.</li><li>Ability to work closely with team throughout all phases of projects: requirements definition, design, development, test and evaluation, demonstration, and deployment.</li><li>Availability to work majority of shift during United States hours (overlapping with 8am-5pm central time zone).</li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented</li><li>Organized</li><li>Problem solver</li><li>Detailed</li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

Data Scientist - IT&D

This role is pivotal in driving outbound sales and marketing initiatives, managing team performance, and ensuring a peerless customer experience. The ideal candidate will possess strong leadership skills, a proven track record in outbound call center management, and a passion for achieving targets and driving results.<h2>Key Responsibilities:</h2><ul><li>Team Leadership: Lead and motivate a team of outbound agents to achieve service loyalty targets, productivity goals, and quality standards. Provide coaching, guidance, and feedback to support individual development and enhance team performance.</li><li>Campaign Management: Oversee the planning, execution, and optimization of outbound campaigns to maximize After-Sales opportunities and campaign effectiveness. Monitor campaign performance metrics and adjust strategies as needed to meet targets and objectives.</li><li>Performance Monitoring: Monitor and analyze key performance indicators (KPIs) such as call conversion rates, average handle time, show rate and service loyalty metrics. Identify trends, areas for improvement, and opportunities to enhance performance and efficiency.</li><li>Training and Development: Develop and deliver training programs for outbound agents to enhance sales techniques, service/product knowledge, and customer service skills. Ensure that agents are equipped with the necessary tools and resources to succeed in their roles.</li><li>Quality Assurance: Implement quality assurance measures to maintain high standards of service delivery and compliance with company policies and regulations. Conduct regular call monitoring and audits to evaluate agent performance and adherence to quality standards.</li><li>Reporting and Analysis: Generate regular reports on outbound campaign performance, service loyalty results, and agent productivity. Analyze data to identify areas of improvement, trends, and opportunities for optimization.</li><li>Customer Relationship Management: Foster positive relationships with customers through effective communication and problem resolution. Address customer inquiries, concerns, and escalations in a timely and professional manner to ensure customer satisfaction and retention.</li><li>Compliance and Risk Management: Ensure compliance with regulatory requirements, industry standards, and company policies governing outbound calling activities. Implement risk management strategies to mitigate potential liabilities and safeguard customer data.</li></ul><h2>Qualifications:</h2><ul><li>Bachelor’s degree in Business Administration, Marketing, or related field (preferred).</li><li>Proven experience in outbound call center management, with a minimum of 3-5 years in a supervisory or managerial role.</li><li>Strong leadership and team-building skills, with the ability to inspire and motivate others to achieve goals.</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with team members, customers, and stakeholders.</li><li>Solid understanding of outbound sales techniques, customer relationship management principles, and call center operations.</li><li>Proficiency in call center software and CRM systems (e.g., Salesforce, Genesys, Avaya).</li><li>Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.</li><li>Results-oriented mindset with a focus on achieving sales targets and driving performance excellence.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Contact Center Outbound Manager

We are seeking a professional, results-driven Loan Counselor I to join our Collections team at AutoNation Finance. This position is responsible for resolving and collecting on delinquent customer accounts. The Loan Counselor I interacts directly with customers, third-party references, and repossession vendors to negotiate payment arrangements, prevent losses, and support the overall servicing strategy. The ideal candidate will be self-motivated, demonstrate sound judgment, and have strong communication skills. This position includes potential monthly bonuses based on delinquency, roll rates, and net losses. A flexible work schedule, including late evenings and weekends, is required. Organizational Relationships: The Loan Counselor I reports directly to the Collections Supervisor and works in collaboration with the Recovery, Credit, Funding, and Loss Mitigation teams. This position also interfaces externally with customers, third-party contacts, and repossession agencies to support resolution and recovery efforts.Job Responsibilities:• Collections &amp; Customer Contact: Make outbound contact attempts by phone, email, chat, or text to negotiate and secure payment arrangements with delinquent customers. Handle inbound calls from customers regarding payment status, account inquiries, and general servicing questions. Review delinquent accounts for collection efforts and identify opportunities to cure or resolve delinquency.• Account Management &amp; Documentation: Maintain accurate documentation in the collections system regarding customer interactions, payment arrangements, and status updates. Ensure timely follow-up and tracking of agreed-upon payment terms. Update customer demographic, contact, and employment information.• Skip Tracing &amp; Recovery Support: Perform skip-tracing activities to locate customers or vehicles on delinquent accounts. Collaborate with repossession vendors and internal teams to assist in recovery efforts. Escalate high-risk or unresponsive accounts to management as appropriate.• Compliance &amp; Quality Assurance: Adhere to all internal policies and procedures, including documentation and communication standards. Ensure compliance with FDCPA, UDAAP, and other applicable federal and state collection laws. Maintain production metrics as defined by management, including conversion rates, kept rates, delinquency targets, and net loss goals.Qualifications: • High school diploma or GED required. • Minimum of 3 years of consumer debt collection and skip tracing experience required. • Prior experience in auto finance or consumer financial services preferred. • Strong negotiation, verbal, and written communication skills. • Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). • Knowledge of debt collection laws and best practices. • Skilled in the use of loan servicing systems, data sources for skip tracing, and customer service tools. • Bilingual (Spanish/English) preferred but not required. • Ability to work independently, manage deadlines, and handle escalated accounts effectively. Next Possible Position: • Senior Loan Counselor • Recovery SpecialistPhysical Requirements: • Continuous use of computer, monitor, and keyboard. • No significant physical demands beyond standard office use.The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. &nbsp;Incumbents may be requested to perform job related tasks other than those specifically presented.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Loan Counselor II

<h3>Job Description:</h3><h3>Director, Data Architecture – Fidelity Charitable (L7)</h3>The RoleFidelity’s Charitable Technology team is seeking a skilled and highly motivated Architect to join our development team. The Director, Architecture will be instrumental in driving platform innovation and in turn enabling the organization to stay on the cutting edge of digital philanthropy. This position is responsible for working across all Fidelity Charitable products/programs as a trusted advisor, providing direction and guidance on all aspects of technology delivery. Working with business stakeholders, executive leadership and agile development teams you will help oversee the delivery of technology projects, developing architectural blueprints, technical proof of concepts and solution designs. This role requires a combination of practical 'hands on'” implementation support alongside architectural design and oversight. Key areas of responsibility are:<ul><li>Defining technology solutions to align with business program priorities</li><li>Working with business and technology stakeholders to architect solutions and support implementation</li><li>Mentoring and growing technology team members</li><li>Directly supporting agile development teams in developing solutions, engaging in both a 'hands on', and an architectural oversight role</li><li>Working to continuously improve technology craft – patterns, practices, tools and methods</li><li>Continuing to ‘sharpen the blade’ of technology patterns and techniques based on understanding changing trends</li></ul>The skills and expertise you bring<ul><li>Strong software architecture skills and knowledge with proven track record in delivering complex software systems</li><li>Data warehousing, ELT ('big data', modern data warehousing)</li><li>Common data integration patterns and systems (Python Polars/ Pandas 'Dataframes'), traditional ETL tools</li><li>Understanding of online analytics, reporting and visualization patterns, tools and practices</li><li>Knowledge and experience with contemporary architecture patterns, practices, and technologies (e.g understanding of micro-services, REST, Single page applications)</li><li>Knowledge of and experience of enterprise integration patterns to support back-end processing</li><li>Understanding of cloud-based infrastructure and dev-ops practices</li><li>Ability to communicate effectively and to maintain meaningful relationships with business and technology stakeholders</li><li>Focus on being sufficiently hands-on , pragmatic and willing to step in to code reviews and implementation design discussions</li><li>Ability to think strategically and deliver tactically – be a big picture thinker with the ability to jump in and help deliver on the vision</li></ul>Education and Experience <ul><li>Bachelors or master’s degree in a technology-related field (e.g. Engineering, Computer Software, etc.)</li><li>6+ years of experience in multiple IT areas that include analysis, design, evaluation, development, and implementation , with a focus on data and analytics</li><li>Systems integration pattern knowledge and experience (with expertise in REST API design)</li><li>Knowledge of secure coding practices, and common security protocols and patterns</li><li>Experience within Cloud-based architecture patterns and practices</li><li>Understanding &amp; applicability of emerging technology trends of analytics, mobile and AI</li><li>Knowledge and experience of data modeling and database systems</li><li>Experience in SDLC (ideally agile), ALM tools and practices</li><li>Knowledge and experience of the micro-services architecture pattern</li><li>Experience with front-end UI patterns, practices and technologies</li></ul>The TeamThe Fidelity Charitable Gift Fund ('Fidelity Charitable') is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all of the charitable organization’s employees and supports all of its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising.As Director, architecture you will play an important role in shaping the technology systems that support our charitable mission, working with team to modernize legacy systems to scale to meet our growing demand and help continue ongoing digital transformation.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director, Data Architecture

<h3>Job Description:</h3>Solutions Architect, Front End Hiring for multiple positions and experiences ranges, placement is based on your background. At Fidelity Enterprise Architecture (FEA), we are seeking an experienced User Experience Architect to drive end-to-end architecture for the Brokerage business domain. In this role, you will work directly with product teams across the retail investing space (brokerage accounts, managed services, banking services, etc) and the workplace investing space (401ks, health-insurance related accounts, etc) to design solutions that meet business priorities and initiatives. What you will be responsible for This role will be a very hands-on role driving the overall technical and experience architecture. You will be responsible for all aspects of the solution, from security to data strategy, and work closely with all areas of engineering to best align architecture needs. You will collaboratively work across other product areas and multiple business units influencing and driving the digital modernization efforts within. In general, we are looking for a solid User Experience Architect that can lead and drive the end-to-end architecture of multiple teams in a complex space. The Expertise we’re looking for… The following is a selection of skills (but not a hard list of requirements) that will help you thrive in this role: <ul><li>Proven experience in architecture, including scalability, resilience, security, and data architecture. </li></ul><ul><li>Experienced in engineering web and/or mobile applications end to end, with a focus on customer experience, scale, security, and performance </li></ul><ul><li>Proficient in principles of API design and it’s applications </li></ul><ul><li>Experience with enterprise API implementation, using REST </li></ul><ul><li>Ability to break down user interfaces into smaller reusable pieces and large-scale migrations </li></ul><ul><li>Experience with reactive and functional programming concepts. </li></ul><ul><li>Experience building highly scalable architecture to support Omnichannel experience platforms </li></ul><ul><li>NX generator, executor creation, and dependency graphs within NX monorepos </li></ul>What to expect? An initial conversation with the assigned Technical Recruiter for overall job expectations and employment requirements. Then you will have a conversation with one of the Architecture Leads operating in the Fidelity Enterprise Architecture group. After that, 3-part multi-panel interview where you should expect to discuss questions and scenarios around end-to-end architectural solutioning, technical background, and leadership topics with a group of your potential future peers. The base salary range for this position is $126,000-255,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Director, Architecture

<h3>Job Description:</h3>The RoleThis is an end-to-end Technical Solution Architecture role that spans across multiple product areas within the Cash Solutions domain. You will work with business and technology leadership to define interim and target architectures, roadmaps, and blueprints to help deliver technical products that enable business capabilities for our clients.You will be working on all aspects of architecture including infrastructure, data, security, resilience, integration, performance and others to build next generation software components at one of the largest high-volume FinTech companies in the world.You will partner with business sponsors, product owners, engineers and other architects in an agile (scrum) environment to design, test, and implement technology solutions while mentoring engineers throughout the process using architecture standards and guidelines.As a member of the architecture team, you will work with product and engineering teams to help champion innovation, drive standardization, and deliver modern technology patterns across the technology stack for our customers. You will drive Fidelity’s architecture vision through contributing to product road maps and influencing business vision.The Expertise and Skills You BringAn ideal candidate will have a solid computer science foundation, an effective combination of interpersonal and technical skills, as well as passion for learning and expanding in various technologies. You will have demonstrated experience in integration projects and familiarity with industry standard integration patterns with focus on reusability and scale when it comes to building and deploying capabilities.6+ years’ experience engineering/developing web enabled applications and some combination of the following:<ul><li>Proven track record as a Solution Architect designing and building scalable solutions</li><li>Experience with Agile development methodology</li><li>Experience with various architecture styles such as SOA &amp; Micro-Services</li><li>Experience in all aspects of AWS cloud computing environments</li><li>Experience with event-driven, serverless architecture, design, and implementation.</li><li>Experience in full-stack development of N-tiered applications</li><li>Experience developing applications using Java / .NET, and Angular</li><li>Working knowledge of frameworks like TOGAF &amp; Amazon Well-Architected Framework</li><li>Working knowledge of SDLC including test automation and CI / CD</li><li>Preferred working knowledge of card and payment processing standards (e.g., ISO)</li><li>Ability to work both independently and as a team player across organizations.</li></ul>The TeamThis role will support 2 to 4 scrum teams delivering technology products to help Fidelity drive and implement Fidelity’s business vision for our customers. This role will coordinate closely with the product owners and other colleagues across the enterprise to ensure teams’ alignment on overarching enterprise architecture, business and technology goals.Certifications:(Desired not required)AWS Certified Architect Associate or AWS Certified Architect ProfessionalThe base salary range for this position is $126,000-255,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

<h3>Job Description:</h3>The RoleAs the SVP and Head of AI/ML Technology, you will oversee the execution of the company's AI strategy. Your responsibilities include establishing the vision for an Enterprise AI/ML Platform that encompasses every stage of the Model Development Life Cycle (MDLC), from initial experimentation through to production. Additionally, you will guide the development and deployment of standardized Core &amp; Common AI Solutions – reusable services designed to deliver measurable business value. Achieving success means enabling secure, ethical, and impactful AI deployment throughout the organization. This position requires a technology leader who brings both engineering and product perspectives to enterprise-level artificial intelligence and machine learning infrastructure. You will ensure Fidelity can securely discover, develop, deploy, and oversee models at scale across the company.This position reports directly to the SVP &amp; CIO, Global Head of Enterprise Data and AI. The preferred locations for this role are Boston, MA; Westlake, TX; or Durham, NC, though flexibility will be considered for highly qualified candidates.Your responsibilities include:<ul><li>Enterprise AI/ML Platform: Own the vision, build, and scale of the AI/ML platform with sophisticated MLOps practice that empowers Data Scientists and ML Engineers with best-in-class capabilities for feature stores, distributed training, experiment tracking, and automated deployment.</li><li>MDLC Governance Technology: Implement the necessary technology controls for Model Observability and Governance, ensuring transparency, drift detection, and compliance across the entire model portfolio.</li><li>Core AI Solutions Delivery: Lead the team building and managing reusable, high-value AI services (e.g., Speech-To-Text, OCR, Document Intelligence, Natural Language Understanding) that are consumed by multiple business applications.</li><li>Innovation &amp; Future Tech: Constantly evaluate emerging AI/ML technologies (e.g., Generative AI infrastructure, large language model deployment strategies) to incorporate into the enterprise roadmap.</li><li>Stakeholder Alignment: Partner closely with AI leaders and CIOs across different Business Units to ensure technology enables, rather than hinders, policy execution.</li><li>Operational Excellence: Establish rigorous Service Level Objectives (SLOs) and run the Platform Operations function, ensuring 24/7 availability and rapid incident resolution for all mission-critical workloads.</li></ul>The Expertise and Skills You Bring<ul><li>Bachelor’s degree required; advanced STEM degree preferred.</li><li>15 + years of general experience and 10+ years of experience in leading teams with data engineers, software engineers, cloud architects, and ML Engineers (or data scientists) to deliver advanced analytics work products.</li><li>Hands-on experience building and operationalizing an Enterprise scale AI/ML platform capable of handling hundreds or thousands of production models.</li><li>Proven track record delivering industrialized, common AI services in a regulated environment.</li><li>Ability to drive organizational change by embedding AI/ML practices directly into core technology delivery teams.</li><li>Experience with major cloud platforms such as Snowflake and AWS (or other public cloud).</li><li>Capability to drive open-source implementation, public cloud development environment with hands-on experience with development operations, automation, and testing technologies.</li><li>Strong executive communication &amp; leadership presence, engaging with executive leadership (C-Suite) are required to frequently participate in core initiatives and has broad exposure to executive leadership.</li><li>Consistent record of operations collaboration and delivery with the ability to build key relationships and influence business partners on enterprise objectives.</li><li>Ability to challenge the status quo and facilitate the exchange and creation of ideas to address business challenges and improve performance.</li><li>Excellent talent skills and agile operating model experience with ability to develop impactful teams by setting clear goals and holding self and others accountable to standards of excellence.</li><li>Strategically minded; enabling ability to lead the development and implementation of an enterprise strategy and achieve financial and growth goals.</li></ul>The TeamYou will serve as a senior leader within the Enterprise Technology team, reporting to the Global Head of Enterprise Data and AI function. In this role, you will collaborate with various Business Units, CIOs, Enterprise Architecture, Cybersecurity, Enterprise Analytics Platform, and AI/ML Solutions teams to drive meaningful impact and foster innovation across the $16+ trillion global financial ecosystem.Focus on enterprise technology platform capability delivery working with leaders and teams across the enterprise in a collaborative way to ensure digitization strategies are advanced. Much of the work completed must be done in conjunction with technology and operations teams in the businesses.The base salary range for this position is $185,000-$400,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

SVP, Head of AI/ML Technology

<h3>Job Description:</h3>The RoleAre you inspired by complex technological challenges in a unique business domain? We are seeking a Senior Systems Analyst to play a pivotal role in analyzing, designing, developing, testing, and deploying innovative products and enterprise capabilities that support our family engagement focused web applications.In this role, you’ll collaborate closely with business and technology leaders to translate vision and ideas into scalable, creative solutions delivered through agile, iterative sprints. You’ll have the opportunity to expand your knowledge of business processes, explore emerging technologies, and apply your expertise to drive the success of your team and our mission. Your responsibilities include:<ul><li>Working closely with business partners to understand project objectives, use cases and requirements</li><li>Assisting in defining project scope/backlog</li><li>Partnering with solution and infrastructure architects, scrum masters, user experience designers, developers, and quality assurance engineers in proposing and aligning on end-to-end technology solutions.</li><li>Writing of User stories and all the supporting required documentation (Jira/Confluence)</li><li> Participating in systems triage of defect</li><li>Working understanding of QA Automation</li><li>Tracing specifications to requirements to objectives</li><li>Recommending systems design to achieve requirement objectives</li><li>Usage of tools like postman, Insomnia to run API requests and analyze responses</li><li>Participating in research to identify effective new solutions design</li><li>Evaluating designs of existing systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability, and cost of ownership</li><li>Documenting specifications describing solutions</li><li>Diagramming business processes and system workflows</li></ul>The Expertise and Skills You Bring <ul><li>Bachelor's degree in computer science, Information Technology, Engineering, etc. or equivalent work experience</li><li>5+ years of strong Systems Analysis experience with a focus in discovering and designing new innovative solutions with latest technologies</li><li>Experience in software development in an Agile delivery environment and deep understanding of the software life cycle stages</li><li>Keen eye for engineering excellence, innovation, and empowerment</li><li>Proficiency and eagerness to learn new domains</li><li>Adept at analyzing existing systems and applications to advise design of new, modern digital products</li><li>Ability to lead formal and informal presentations in various settings; one-on-one, small, and large groups, with peers, and senior management</li><li>Ability to communicate effectively with and to influence team members and external groups</li><li>Ability to effectively navigate the organization to achieve outcomes</li><li>Proven ability to work on multiple efforts simultaneously</li><li>Strong investigation and problem-solving skills</li><li>Desire to be detailed, highly adaptive and committed to quality</li><li>Strong analytical skills to research and review existing systems and recommend designs</li><li>Effectively communicate technical concepts to the internal partners inside and outside of the Scrum team</li><li>Experience working with design and testing of APIs, database/SQL, Cloud environments, and exposure to Gen-AI</li></ul>The TeamWe are part of a new family-focused technology domain within Fidelity’s Wealth Management Technology business unit. From concept to launch, we strive to develop innovative suites of digital capabilities while employing modern technologies and crafting user experiences that delight. We design and implement digital solutions that promote and facilitate relational and emotional engagement among financial professionals, their clients, and families.Company OverviewAt Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Systems Analyst

<h3>Job Description:</h3>Senior Software Engineer in TestThe WI Quality Engineering team is seeking a dynamic team player who is customer obsessed and committed to quality execution and delivery.The Expertise You Have <ul><li>Bachelor’s Degree or equivalent in a technology related field (Computer Science, Engineering, etc.) required.</li><li>Proven understanding of Relational Databases.</li><li>Experience with Java, JavaScript.</li><li>Proficient with Test Automation frameworks.</li><li>Cloud experience.</li><li>Understanding of DevOps concepts including CI/CD pipelines and tools like Jenkins, Maven, Sonar, uDeploy, etc.</li><li>Exhibit’s ability to work across multiple BU’s and Agile Teams in a sophisticated environment.</li></ul>The Skills You Bring <ul><li>Accomplished in software testing and delivery in an Agile environment.</li><li>Curiosity to explore new emerging technologies and concepts, finding ways to apply those to business problems.</li><li>Passion to follow/implement modern test driven and automation driven software development methodologies.</li><li>Strong leadership and interpersonal communication skills, ability to collaborate with other technical and business authorities across teams.</li><li>Strong technical skills.</li><li>Lead test efforts across multiple environments, throughout all phases of the development life cycle ensuring the delivery of high-quality code to production.</li><li>Provide mentoring, training, &amp; guidance to a team of Quality Engineers.</li><li>Working collaboratively to define, implement, and apply best practices &amp; standards, leading continuous improvement.</li></ul>The Value you Deliver<ul><li>Keeping the focus of the work in terms of Customer driven.</li><li>Embrace continuous improvement regarding application quality and stability.</li><li>Strong sense of ownership for the quality of solution delivery.</li><li>Being impartial and honest in all discussions to ensure the best outcomes.</li></ul>Company OverviewAt Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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